Great read — it references innovation but I think the advice and tips are important for everyday challenges not just innovation. Recommended for all leadership and management
Excerpt: Design thinking is a way of framing and then solving problems based on close and empathetic observation of users or customers. It’s a hot topic right now as companies seek new ways to make innovation happen, and to move beyond other problem-solving approaches such as those offered by Six Sigma. Design thinking forces people to think broadly about user needs and to be generative rather than purely analytical.