Great read — it references innovation but I think the advice and tips are important for everyday challenges not just innovation. Recommended for all leadership and management
Excerpt: Design thinking is a way of framing and then solving problems based on close and empathetic observation of users or customers. It’s a hot topic right now as companies seek new ways to make innovation happen, and to move beyond other problem-solving approaches such as those offered by Six Sigma. Design thinking forces people to think broadly about user needs and to be generative rather than purely analytical.
Read full article via Asking the Important Questions: A Guide to Design Thinking And a Better Way to Serve Customers | Innovation Management.
