Small business operations takeaways.
Excerpt: In February- March 2012, HfS Research and PwC jointly conducted a survey, The Future of Global Business Services, to identify the drivers and results of organizational efforts to improve business support services. Prior to this study, little relevant research had been done on how organizations maximize the impact of their shared services, Global Business Services (GBS) and outsourcing strategies.
Read introduction and download paper via The Future of Global Business Services – Survey Findings: PwC.
