Great read. Many takeaways for small business in leadership and management. If you are a newbie or been around for a prior management philosophy, this is recommended.
Excerpt: The concept of quality is at the core of many of our ideas about effective management and leadership, and programs like Total Quality Management and Six Sigma have been at the heart of many companies’ success. We know now that quality needs to be built into every level of a company, and become part of everything the organization does. From answering the phone to assembling products and serving the end customer, quality is key to organizational success.
Read full article via Deming’s 14-Point Philosophy – Strategy Skills Training from MindTools.com.