To be effective, a lot depends on your communication ability. This is an interesting “steps” article of how-to for leadership.
Excerpt: When you use compassionate communication in your conversations, something quite surprising occurs: both your brain and the brain of the person you’re talking to begin to align themselves with each other. This special bond is a phenomenon referred to as “neural resonance,” and in this enhanced state of mutual attunement, two people can accomplish remarkable things together. Why? Because it eliminates the natural defensiveness that normally exists when people casually converse.
Read full article via 6 Exercises To Strengthen Compassionate Leadership | Fast Company.