Another article I loved…….. and this one adds more on the recent day’s post about “innovation, creativity, strategy are too often just the buzzwords…..or today’s jargon and not today’s actions” ……….these should be action words! I excerpted a bit more in this article than usual to present a better picture. Leadership and management
Excerpt……….You probably don’t know as much as you think you do. When put to the test, most people find they can’t explain the workings of everyday things they think they understand.
Don’t believe me? Find an object you use daily (a zipper, a toilet, a stereo speaker) and try to describe the particulars of how it works. You’re likely to discover unexpected gaps in your knowledge. In psychology, we call this cognitive barrier the illusion of explanatory depth. It means you think you fully understand something that you actually don’t.
We see this every day in buzz words. Though we often use these words, their meanings are usually unclear. They mask gaps in our knowledge, serving as placeholders that gloss concepts we don’t fully understand.
For example, several years ago, I attended a corporate meeting where the vice president spoke about streamlining business practices in the coming year. During the talk, executives around the room nodded in agreement. Afterward, though, many of them discussed what streamlining actually meant. None of the people who had nodded in agreement could exactly define the mechanics of how to streamline a business practice.
Read full article…………via Do You Know What You Don’t Know? – Art Markman – Harvard Business Review.