Have you tapped into your information technology expert(s) for innovation ….other than maintaining systems? Read this article and examples of why you probably should.
Excerpt……..I see a big opportunity for senior executives to embrace the process innovation successes that are bubbling up from IT organizations such as those in Nationwide and ING — and then expand on them. Improving the performance of the IT department is hard enough. But by adopting the techniques of process improvement leaders, Nationwide and ING are doing what’s nearly impossible at most large organizations: forming cross-functional teams to quickly design and implement better ways of serving customers and improving enterprise performance.
In the past, IT functions at even the most IT-intensive companies have struggled to get a seat at the business strategy and operational improvement table. However, today IT functions in financial services firms (more than any other sector) are in a leadership role to drive competitive advantage
Read full article…….via Look to IT for Process Innovation? – Brad Power – Harvard Business Review.