Good read…….you want it in a nutshell?…….. it is time to get on with it folks!!
Excerpt…….For retailers, there’s not much left to do with the remnants of the recession other than pick up, learn and move on – and that’s just what they are doing. According to the NRF Foundation’s recently released Retail Horizons: Benchmarks for 2011, Forecasts for 2012, retailers in the coming months will focus solely on initiatives that drive sales growth and grow their customer base rather than the cost-containing initiatives seen well throughout 2009, 2010 and even 2011. According to the report, building mobile capabilities, investing in leadership development, furthering IT upgrades, optimizing their merchandising, increasing their spend on marketing and advertising and growing their customer relationship management tools are all top priorities for retailers in 2012
Read full article…..via Retail’s BIG Blog | KPMG Global Retail Director discusses industry trends for 2012. From Retails Big Blog via KPMG