Rethinking knowledge work: A strategic approach – McKinsey Quarterly – Organization – Strategic Organization

I believe the information in this article can be used by small business, albeit with some constraints inherent in the small business structure.  Small business, even with constraints, needs to think long term about focused technologies and informationwith sources and resources targeted to enhance each workers job not overload it with information and stuff.

Rethinking knowledge work: A strategic approach – McKinsey Quarterly – Organization – Strategic Organization.